United Airlines Complaint
Reviewed by
United Airlines Claiming a Refund that never occurred - United Airlines Refund
SUMMARY - United claims they refunded me when they did not
After booking a flight online, the United Airlines site decided to change my currency from USD to BRL without notice (even though a Canadian VISA was used). After booking I called to make my pet reversation as well (standard procedure). But due to this currency issue, United reservation could not confirm my reversation for 3 days. By this time, all spots for pets were full.
A 1-800 United agent that explained this then went ahead and rebooked a new flight for me but failed to cancel the first one. Also, I had to pay more money, with a horrible connection.
One day before that original flight were to occur, I found out about the lack of cancelation from that first reservation. The reservation agent failed to cancel that first flight. After over 8 hours of SEVERAL phone calls (including getting ghung up on, on hold for 1h36min, and transfered repeately to the main menu of the call center), I was finally PROMISED that I would receive a full refund within 10 business days.
In the mean time I get an Email saying that the refund is processed. Phone calls with United confirms that it was "processed" on June 25 2014 yet VISA has NO record of it 3 weeks later.
Calling United in a panic, Im told many times by several different agents and refund specialists that there is nothing for them to do since their files say "refund status complete". NOTHING more to do to help me.
Calling frantically to the Brazil United Office, the agent there suggests without confirmation that the refund might not have been processed successfully.
I am still down $1000 waiting for ANY SUPPRT from United to get this refund.
List of Complaints:
- Refund claim when in fact no refund was transfered
- changing currency without notice and also causing a snowball effect of problems due to the simple purchase in a foreign currrency
- HORRIBLE customer service where I am the one that must call, be hung up on, call again and tehir system that is not be able to keep a track record of the customers problems.
- NO customer call backs, customer must waste all their time tracking people and solve the problem themselves
- Rude and unsympathic customer care with a "thats not my problem attitude"
After booking a flight online, the United Airlines site decided to change my currency from USD to BRL without notice (even though a Canadian VISA was used). After booking I called to make my pet reversation as well (standard procedure). But due to this currency issue, United reservation could not confirm my reversation for 3 days. By this time, all spots for pets were full.
A 1-800 United agent that explained this then went ahead and rebooked a new flight for me but failed to cancel the first one. Also, I had to pay more money, with a horrible connection.
One day before that original flight were to occur, I found out about the lack of cancelation from that first reservation. The reservation agent failed to cancel that first flight. After over 8 hours of SEVERAL phone calls (including getting ghung up on, on hold for 1h36min, and transfered repeately to the main menu of the call center), I was finally PROMISED that I would receive a full refund within 10 business days.
In the mean time I get an Email saying that the refund is processed. Phone calls with United confirms that it was "processed" on June 25 2014 yet VISA has NO record of it 3 weeks later.
Calling United in a panic, Im told many times by several different agents and refund specialists that there is nothing for them to do since their files say "refund status complete". NOTHING more to do to help me.
Calling frantically to the Brazil United Office, the agent there suggests without confirmation that the refund might not have been processed successfully.
I am still down $1000 waiting for ANY SUPPRT from United to get this refund.
List of Complaints:
- Refund claim when in fact no refund was transfered
- changing currency without notice and also causing a snowball effect of problems due to the simple purchase in a foreign currrency
- HORRIBLE customer service where I am the one that must call, be hung up on, call again and tehir system that is not be able to keep a track record of the customers problems.
- NO customer call backs, customer must waste all their time tracking people and solve the problem themselves
- Rude and unsympathic customer care with a "thats not my problem attitude"
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Review Rating: 1 out of 5
Reviewed By: campinas
Company: United Airlines
Product: United Airlines Refund
Date Added: 10 years ago
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