United Airlines Consumer Complaints All Reviews

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United Airlines Reviews

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  • customer complaint-non refund of expired ticket



    I was scheduled to travel from seoul korea to Atlanta ga. December 15,2015. e-ticket# 0162471274523. due to operational work related issues as I am in the u.s. military I was unable to travel. I have been requesting a refund since then and have spoke with several different representatives over the past year in a half and have got nothing but the run around and was told by the refund dept. that the best way to get this issue resolved and receive a refund was to contact customer care once again but this time was I told to write a complaint to get a get a speedy response. Please contact me... More...
    (Travel)
    tj1081's Picture   tj1081    0 Comments   Comments
  • Fraudulent travel agent doing business with United Airlines.



    When I tried to rebook my United Airline flight thru my online travel agent, CheapAir, I was told that they have no records at all of having done business with me. That was very surprising since the United Air ticket I purchased thru them on 5/26/16 was processed normally with Confirm #N63Z9E for travel on 7/20/16. When I called CheapAir the day before to cancel the 7/20 flight that agency charged $100 on my credit card for the cancellation. (I was told the ticket price will be credited to my account and a new ticket with new fare can be reissued within one year of the 5/26/16 booking... More...
    (Airline)
    poredroc's Picture   poredroc    0 Comments   Comments
  • Added a fee on my credit card not aproved by me.



    Family had on emergency 2/22/17 my son was in MIA FLA. went to the airport to get a flight home .He was given a phone number to get help with a fare home .my son called me , called and got an attended from the United airline .We put son on line to make the reservation A day later I looked at my credit card and was charged 25.00 Called United and was told that was a fee for the service. We told them that was not told about the fee.. I am 75 years but I understand very good. I will take them to court so other people will not have this to happen to them. I want a credit on my card. More...
    (Credit Cards, Finance, Banks)
    annabelle3141's Picture   annabelle3141    0 Comments   Comments
  • Complaint against UNITED Airlines



    I wish to file a official complaint against airline, UNITED. In August 2016 I made reservations in FIRST CLASS, from Denver CO to Honolulu HI. I chose seats 2B for both my flights. Yesterday (21Feb17) I checked the flight and I NO LONGER HAD A SEAT ON THE OUTGOING FLIGHT!!! I ASK YOU WHY? I was not, have not been notified of any changes to the time, plane etc - even though there have been changes. With todays technology you can%u2019t tell me that customers that have chosen a seat cannot remain in the seat till they initially choose at the time they purchased the ticket. You will... More...
    (Airline)
    JollyGreen's Picture   JollyGreen    0 Comments   Comments
  • Getting to Aruba 1 hour late



    Hello wanted to let you know about our experience with United Airlines for our trip to Aruba from February 8th thru the 14th 2017. We traveled with 2 other couples and our flights to Aruba as well as our flights back to the states well we will all rate this out of 10 as the best a score of 1!!!!! Both times getting to Newark we had to run to the next gate to catch our connections which we just made. We all believe they just kept on making excuses why we were not taking off on time. Our flight from Newark to Aruba we got on the plane and then had to get off the plane because of computer... More...
    (Airline)
    Lsofthands2's Picture   Lsofthands2    0 Comments   Comments
  • Airline certificate problem



    I was not able to retrieve my certificate credit as promised because it was not applied after an agent booked my flight round trip to Chicago on the wrong date I noticed later and called back to cancel flight round trip was not avail for the date I needed. So the agent said he would put the credit back on my certificate I ended booking flight one way with credit that was available and paid one way flight through delta to come back. I want my credit that was used to book th wrong flight back please thanks! Confirmation #FWG2DB #E43Q4E More...
    (Airline)
    Jharris17's Picture   Jharris17    0 Comments   Comments
  • No entertainment on flight58



    I was on a business class flight from San Francisco to Frankfurt on January,13. There was no entertainment program available during the whole almost 11 hour flight. As this is a substantial part of the servives I'm paying for United should reimburse an approbiate part of the fee I paid. I tried to use United's customer reply form, but I think it is not working from Germany. Poor service altogether I must say. More...
    (Airline)
    Meinsteiger's Picture   Meinsteiger    0 Comments   Comments
  • transfer of miles Not Free!



    My father is 89 Yrs old and has mileage Plus many years now Has mileage he wants to transfer to his daughter for her use and finds that to transfer 26000 miles to her will cost about $450.00 ! This is not fair ! These miles are the benefits of spending dollars on the mileage plus card .. and should be his to transfer I do nt think he should be charged for a transfer to a family member or anyone else .. More...
    (Airline)
    rakigal's Picture   rakigal    0 Comments   Comments
  • flight



    my flight on 12/27/16 #OB8LWN while i and my two co workers were whaiteing for our flight to board the lady at the boarding gate asked if any one would be willing to steep aside for a later flight i went up to talk to her and see what flight would be the earliest flight that we would be able to get on she said we would be able to get a flight out on ameracan airline i ask are u sure she said yes so i and my two co workers said ok for a 500 dollar voucher well we then went straight down stairs to ameracan to grab tickets and gess what the flight had been cancelled and the next outgoing... More...
    (Airline)
    jerryma's Picture   jerryma    0 Comments   Comments
  • Agent told me one thing regarding miles and UA took something els



    On Nov 14th I called UA to see how much to upgrade my granddaughter to business from Houston to San Jose to assist me since I am legally blind and have other health issues. They told me 125.00 and 22,500 miles round trip. I repeated to make sure I understood and they said yes 22500 round trip and that they would have to take the miles on that day and if it did not clear miles would be returned.Trip was planned for the 23rd so on the 22nd I called and was told her upgrade did not clear due to no space and that miles would be retunred into my account. Apologized and said willing to do... More...
    (Airline)
    dlapporte's Picture   dlapporte    0 Comments   Comments
  • Complaint



    I booked a round trip from Denver to Baltimore MD on 10/20/16 on United Airline for 11/15/16, returning to Denver on 11/30/16. However, upon arrival in Baltimore, I needed to change my return date from 11/30 to 12/5. Since I had received my confirmation #CWM7OH from One Travel I called them and explained my issue to changed my return date, I was told that United did not have any flights to Denver from Baltimore on 12/5. However, Frontier did have a flight leaving from Washington Reagan to Denver on 12/5. I asked about my United return flight on 11/30, the agent told me she would handle... More...
    (Travel)
    lwjack1029's Picture   lwjack1029    0 Comments   Comments
  • Stroller Damage During Flight



    On november 29/20016 I had an incident with United Airlines Flight # UA556. After my flight arrived on Chicago traveling from New York. The stroller of my baby was damaged. I am furious for the way they gave me the stroller & the way Butler Gloria talked to me. She was very rude unprofessional. So the reason of this letter is to see who is going to pay for the damaged stroller because I CANNOT afford to buy a new one. More...
    (Airline)
    Dominic16's Picture   Dominic16    0 Comments   Comments
  • Flights delayed and cancelled



    Flight 785 Nov. 9, 2016. We are at the check in counter 2 hours prior to our flight. The staff are very slow in assisting all passengers. When it's our turn to get our boarding pass their computer shut down/crashed according to the staff. We we're rushed to go to the customs and only to find out the plane left 2 minutes ago. I was instructed to call the airlines booking and stock on the phone for more than 3 hours. They gave me another e ticket Confirmation F7Y267 (United booked this flight) for the following day Nov. 10 at 6:15 flight. We we're at the airport 2:00 Am... More...
    (Airline)
    msison's Picture   msison    0 Comments   Comments
  • VERY UNHAPPY



    My husband and I were taking our dream vacation to Alaska. We started our trip in Pensacola, Fl. Went from Pensacola to Houston, Texas. WHEN WE GOT OUR BOARDING PASS WE DISCOVERED WE WERE NOT SITTING TOGETTER! Flight was full could not change seating.I could not believe that we had to sit with strangers for the second and longest leg of our journey Houston to Seattle. We arrived in Seattle and were given seats together into Fairbanks,Alaska. We had a wonderful 2 week vacation in and along the coast of beautiful Alaska. On 9-5-2015 we were to begin our journey back home.(Vancouver to Houston... More...
    (Airline)
    GGG3's Picture   GGG3    0 Comments   Comments
  • United Airline broken Promise



    On july 24 2015, I was booked for on flight #ua1419 to Bermuda.Confirmation #15MVMD.The evening before I was called by UA customer service and asked if I would agree to change to another day and would receive a $300, because of overbooking. I agreed, then confirmed for UAflight 1419 on 28 july 2015. confirmation #BSZRNF.sO FAR I HAVE received nothing. Called several times to various agent who all said they would get back to me, including a email to one of ur offices. Can some one kindly answer me I am an80 year old retired veteran an don't have time for this crap. More...
    (Airline)
    aforce53's Picture   aforce53    0 Comments   Comments
  • An emergency caused me to cancel my fight the night before boarding the plane.



    On 4/20/15 I purchased a round trip airline ticket from Brownsville to PA Leaving Brownsville on July 30th and returning to Harlingen on August 13, 2015..Confirmation F750MC Price TOTAL price for the roundtrip was $342,20 I am director of a shelter for asylees and immigrants. The night before departure, Immigration officials brought to our shelter an asylee who was 9 months pregnant. That same night I called United to cancel my flight for the following morning. Three days later, the lady gave birth and I was free to resume my travel arrangement. When I went to purchase my ticket on... More...
    (Airline)
    providencia34's Picture   providencia34    3 Comments   Comments
  • United Airlines very incompetent airlines



    My daughter is traveling with her 3 year old from San Juan Puerto Rico she was booked on a flight leaving San Juan PR ON Monday August 10 when she arrived to the counter to check in she was told the flight was full the only thing they could do for her was flight her out of Aguadilla 36 hrs later Aguadilla is 75 miles away from the San Juan airport she arrived at the aguadilla airport early to make sure she was getting aboard this flight only to find out that the flight is delayed by 3 hours This airlines has their logistics backwards and dont even compesate anybody for their mistakes More...
    (Travel)
    edtrucker's Picture   edtrucker    0 Comments   Comments
  • Worst day ever



    On January 30th by daughter and her 15 year old sister were scheduled on a connecting flight from Florida to Newark with United Airlines. They arrived at the airport at 1030 pm to be told the flight was cancelled 😁 and were told no other flights were available and really were no help trying to get these girls home 😡.... Of course they were in a panic already it was late cod were in a city they weren't familiar with. They were told not sure when the next flight to Buffalo was and there was no compensation for hotel expenses. They then booked them s flight to Cleveland Ohio which... More...
    (Travel)
    bibitor's Picture   bibitor    0 Comments   Comments
  • poor service



    UA257 from JFK to SFO for 08/30/2015 got delayed 4 hrs due to inclement weather finally getting cancelled. While weather can't be accurately predicted, crew could not provide any information whatsoever. An LA bound flight though could take off from the adjacent gate during the same time window. United also sent out mails for boarding with a wrong gate number. Cancellation announcement wasn't made rather told to people as they would walk up to inquire. The desk staff on ground were trying their best to divert held up passengers to avoid the rush of rebooking them all at once,... More...
    (Airline)
    deepry's Picture   deepry    0 Comments   Comments
  • a day delayed flight missing work



    My family flys United airlines all the time they have never encountered a problem until this.. I had a flight scheduled from cali to Chicago my flight was delayed a couple hours, then it was delayed a couple more hours then it was delayed for the next day! This meant I had to miss work which led to me being behind on my bills im not usually one to complain but I would like this issue to be resolved not only did I have to miss work but my wife did as well seeming how we switch shifts so one of us can watch our children More...
    (Airline)
    Catizones8513's Picture   Catizones8513    0 Comments   Comments
  • flight delay GPBs home appl rep gbenton51@yahoo.com



    I fly about 3 times a year maybe that is not a lot to you but it is what it is. I have not flown with united in quite some while now I see why. 17 July my birthday going to Florida for business and enjoyment. flight1764753 from Houston to Orlando was considerably delayed therefore I missed both my meetings and arrived quite late for my birthday celebration. I was so upset with all that had happen with the flight that I had a headache for 3 days. They did not treat us well I know that everyone was frustrated but we paid good money so that we could be where we are supposed to be. I/we... More...
    (Airline)
    gbenton's Picture   gbenton    0 Comments   Comments
  • United Airlines unfair charges



    I am sure that this will get me no where, but it seems to be the only available option. How convenient for United Airlines not to have a customer service rep that you could talk to. My husband and I flew from Chicago to Houston on Wednesday, July 15 and then home on July 18, 2015, from Houston to Chicago. I had purchased these tickets using my United miles. When I tried to make the reservations on line I was not able to do so. I called United and a customer service rep made the reservations for me, all was fine going out. When I went to check in on the way home we had no seat... More...
    (Airline)
    cmcomplaints's Picture   cmcomplaints    0 Comments   Comments
  • Problems with United Airlines NOT acceptable!!! machine



    Our family of four travelled via UA all the way from Edmonton, AB to El Salvador, CA on July 2, 2015 on Flight Nos. UA-242 and UA-1461 (changed). We were specific in choosing our travel route due to the times of arrival in El Salvador. Our flight leaving Edmonton was delayed by over two hours in order for the flight crew to get some rest due to them working their maximum hours. We understand the importance of this protocol but there should have been a fresh crew to take their place!!! When it was time to board the next plane in Houston, TX, there was miscommunication as to which gate to... More...
    (Airline)
    Edgardo's Picture   Edgardo    0 Comments   Comments
  • United airlines unorganised



    June 13,2015 I flew fm SMF to DEN continuing to Toronto with United and to Athens with Air Canada rouse.The flt fm Den to Toronto was cancelled and I was conviced to take a flt fm DENver to Frankfurt with Lufthansa (United ticket) United call Lufthansa at 1-8006453880 and they gave me a confirmation No.7G0S56 and they confirm seat 28G. At Lufthansa's counter I was informed that I was waiting list so I return to the United terminal in order to see "WHY" again they called Lufthansa and they were told that I was confirmed,I went back and the answer was "waiting list"... More...
    (Airline)
    Xenos's Picture   Xenos    0 Comments   Comments
  • United airlines reservation



    We booked a flight directly with United on a United flight that the shared with Swissair. the first leg of the flight was on Swissair so we could not get boarding passes until we got to Basel Airport. When the agent tried to send our luggage through to LAX she found our ticket number issued by United did not exist nor did the flight number. She could not reach United by phone/ She told us if we hurried we might find someone at the United desk before they left foe the day in 5 minutes. The people there wer less than helpful telling us that they were only there to check people in. Luckily we... More...
    (Airline)
    MaSc's Picture   MaSc    0 Comments   Comments
  • United airlines - no sympathy to deceased



    I needed to change my flight due to the funeral being moved on the day I was supposed to leave and they wanted to charge me an extra $411. They told me if I got a death certificate they would take off $200. No sympathy was given. I had to get to the airport at 6:23 AM due to the family having to line up at the funeral home at 8 AM and my flight didn't leave till 1:11 PM. I arrived in Houston on time but did not leave until 10 o'clock due to a delay on the maintenance of the plane. This is been a very sad trip and to have to be delayed 7:30 pm to 10:00 pm from Houston was very... More...
    (Airline)
    mickiet442's Picture   mickiet442    0 Comments   Comments
  • United Airlines "Hidden" Fees



    Was just charged $75 dollars for cancelling a Mileage Plus reservation, which I made on behalf of my wife to visit her ailing father. When the situation with her father shifted, I cancelled the reservation within the 24 hour "grace" period. My MP miles will be refunded to me as will $36 of the $111 that I was charged for booking a flight using my miles. Did the agent who helped me with the reservation explain that the 24-hour cancellation policy, would cost me $75? (Must have slipped her mind.) I only learned this when I went on line to cancel the reservation. I can understand... More...
    (Airline)
    SonomaTimB's Picture   SonomaTimB    0 Comments   Comments
  • UNITED BAD AIRLINES



    I use to fly From Greenville S.C to Chicago on March 3 2015 in United Airlines was my first time flying in this airlines, originally my flight was at 7:00 am... I was at the airport at least one hour and half before the flight, United told me "The flight is delayed 2 hours" was incredible anybody called me to said that delayed..and I had to wait almost 3 or 4 hours at the airport...after that when I was returning from Chicago to Greenville I had a carry on with me and they took my carry on at the door in the airplane...when I arrived here in Greenville and they returned me my... More...
    (Airline)
    mirna's Picture   mirna    0 Comments   Comments
  • leaving an 8 year old left on stand by



    I am a travel agent, recently I had a family booked from san Francisco to Orlando, 3 adults and an 8 year old child. the family had been booked for several months, had seat assignments together and all was suppose to be good. when they checked in the 8 year old had been put on standby and his seat was given away. the family was devastated. they had to wait in anticipation until the end of boarding when others had given up their seats for 1,000.00 and a first class seat on another flight. really!!!! did united expect the family to leave the 8 year old behind ........ what are they thinking. More...
    (Travel)
    monkeys5's Picture   monkeys5    0 Comments   Comments
  • MY trip to Detroit



    My trip was a nightmare first got flight cancel ua3257 had to wait 7 hours on next flight the flight on way home was fine but in washington i sat on plane for 1 1/2 hours before was told flight was canceled the line inside was very long trying to get flight had to stay in airport and wait untill next day at 12;10 was put on that plane and waited for a while the pilot told us he was going to another plane and not sure about us if we had to get off then was told to get off plane and after got off was told to get back on same plane had to wait for pilot to get in from NEW YORK about one... More...
    (Airline)
    leebeauchemin's Picture   leebeauchemin    0 Comments   Comments
  • United Awaiting Gate cancelled flight



    April16 Flight UA4917 arrived Denver on time next flight UA4917 was cancelled for aircraft maintenance. I spent the next 4 hours on 4 different standby flights I was #1 on the second one my name dropped to #5 and 4 United employees entered the aircraft. I thought paying customers would have a standby priority, I was mistaken.I arrived in Houston only to have 5 hours before heading back to catch early Tampa flight I arrived at my conference 18 hours late and exhausted. My return flight had a 2 hour delay from Denver to Grand Junction the reason was no flight crew. $7.00 meal allowance does... More...
    (Travel)
    Cheri2015's Picture   Cheri2015    0 Comments   Comments
  • United Airlines Flight #1934 from Washington Dulles to DFW



    First flight was delayed because of "late" crew arriving to work plane, then pilot decided brakes needed to be changed so another delay for aircraft maintenance (isn't this done via FAA Maintenance guidelines on a constant basis/schedule; if not, that's a scary thought), so my 5:15 flight was delayed to 5:30, then 6:30, then 7:30, then 8:30. Finally they told us we would leave at 9:00, hurry get on, then we sat at the gate for another 2 hours, then because we never got clearance to leave the gate (couldn't we have had priority to fly out instead of cargo... More...
    (Airline)
  • UA coast-to-coast PS service



    I think it is outrageous to charge $250 on top of deducting 20,000 miles to upgrade one-way to business class on a NY/LA PS flight. The in-flight experience is not worth it. The food and beverage service and the cabin comfort are far inferior to the former three-class PS service. Is there anything else UA can do to alienate its most loyal customers? Yes, the new mileage credit based on fare paid, not miles flown, is another insult. More...
    (Airline)
  • MISREPRESENTED FARES



    I don't normally write reviews, but I am sorely disappointed with my experience booking with United Airlines. Their advertised fares DO NOT represent actual prices. They have found a loophole, and can misrepresent their fares by posting a certain fare, but upon booking, travelers find out that the price they selected depends upon seat availability. I went through the majority of the booking process, only to find out that the only seats available were in the upper classes (meaning, not "economy"). This added a minimum of $50 to the price listed. On top of that, there were... More...
    (Airline)
    SarahMcookie's Picture   SarahMcookie    0 Comments   Comments
  • United Airlines third world customer service



    I was at self check-in 40 minutes prior to my United flight. The machine got hung up and by the time an agent was able to help me the 30 minute window closed. I was told not possible to allow me on. Fair enough....I asked to get on the next available and was handed the papers for the flight the following day and was told this was the earliest flight I could be on as the others were over sold. Fair enough....next day at check-in I was handed a standby ticket. What? Not expected or communicated. I asked why this happened and the supervisor did not know why but apologized. He was not able to... More...
    (Airline)
    Jgair's Picture   Jgair    0 Comments   Comments
  • Reservations line swearing at us through phone



    My companion and I are trying to make a flight back to Saskatoon from Palm springs. We have a few connecting flights. Here is our schedule Palm sprinngs to Denver, denver to Edmonton, edmonton to home (Saskatoon). Here is the problem.... Flight to Denver went great and then no one told us that the flight to Edmonton was cancelled. Zero contact was made and it took 40minutes to try to get flights even close to getting home. For anyone who knows Canada geography, it's quicker to drive from Calgary then to have a seven hour lay over for an hour flight. Here is what stands right now, we... More...
    (Airline)
    Lilp72's Picture   Lilp72    0 Comments   Comments
  • Customer carelessness - United Airlines



    Recently I went through a whole ordeal with united airlines that included multiple flight delays and cancellations, demeaning treatment by their representatives and outright lying to me when it came to charging me for the luggage which i had to buy in order to replace the luggage which they misplaced (I was on a two part business trip with luggage going missing in a transition from newark to calgary, one of their workers told me that it reached London, go figure...). The cherry on top was when one of their workers told me to take an M-trak train (with 4 suitcases on me) while I had only 2... More...
    (Travel)
    yoavraz81's Picture   yoavraz81    0 Comments   Comments
  • United Airlines - Poor Customer Service



    I was on the 10 pm flight from Hilo to LAX and just prior to boarding, we were told that the plane did not have the navigation software to guide the plane to LAX (where it just came from). They had to fly a technician in from Honolulu to install it and we finally took off over three hours later at 1:15 am. We didn't receive much of an apology and I received updates faster on the text service than from the local announcements, which just sounded confused. Coming back to Hilo, there was no video for almost the entire flight due to "normal flight movement" or something to that... More...
    (Airline)
    AMK61's Picture   AMK61    0 Comments   Comments
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