United Airlines Complaint
Agent told me one thing regarding miles and UA took something els
I feel that I should not be penalized for an error that an agent made. Perhaps you could check the voice recording to verify if need be. My other complaint is that in Houston I needed a wheelchair and was told that I have to go on the cart. I mentioned the short time I had to get to my other flight. They said sorry....Luggage was very late had to get it through to other carrier due to customs. LInes very very long had trouble seeing as well as spine and back issues. LST CHECK IN WAS AT 7.00 FOR NEXT FLIGHT AND MADE IT AT 7.01PM. If I would have had assistance this would not have happened and I suffered with tremendous pain for flight home with spine. I am very disappointed in the treatment and at 69 this is my first time I have ever complained about anything to any company so it was really a difficult time and upset with being told one thing and something else was done.
Thanking you for your consideration in correcting these problems
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