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United Airlines Complaint - Cancelled flight
United Airlines Complaint

United Airlines Complaint

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Cancelled flight


This is to inform you of the inconvenience that I experienced with your airlines. My connecting flight from SFO to Orlando on June 21 23:46 Arrival June 22 08:13 UA 156 was cancelled a few minutes before boarding schedule.

I have to attend an important conference on June 22 at the Orange Convention Center in Orlando. But because of the flight cancellation I missed the first day. I was frustrated because the flight available is at 6:03am of June 22 and it was via Houston UA 1457. Then the flight to Orlando was at 3:55pm UA1031 arrival at 7:21pm.

I was given a coupon to stay in a hotel in SFO but I reached the hotel at 1am as it was difficult to take the hotel shuttle. They only accepted those with prior reservations and not those with the vouchers. I was not able to take dinner in the hotel since the restaurant was already closed. No shops too for me to buy clothes to freshen up. I had to sleep only for 2.5 hours because I needed to go to the airport by 4am. The breakfast area in the hotel was still closed. I was having hyper acidity by the time I reached Houston. It was such an exhausting travel coming from a straight flight from Manila to SFO.

It was such a frustrating experience and I am writing this to give you feedback. I hope you could extend anything to compensate for the inconvenience.

Thank you.

Helen Gaela


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