United Airlines Complaint

United Airlines Complaint

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Flights delayed and cancelled


Flight 785 Nov. 9, 2016. We are at the check in counter 2 hours prior to our flight. The staff are very slow in assisting all passengers. When it's our turn to get our boarding pass their computer shut down/crashed according to the staff. We we're rushed to go to the customs and only to find out the plane left 2 minutes ago. I was instructed to call the airlines booking and stock on the phone for more than 3 hours. They gave me another e ticket Confirmation F7Y267 (United booked this flight) for the following day Nov. 10 at 6:15 flight. We we're at the airport 2:00 Am anticipating for any delays. We showed the ticket to the united staff, they said they do not have flight to Las Vegas, we we're ushered to Alaska Airlines, they check their system our name doesn't exist, then I called again and stayed on the phone for another 3 hours and found out that our flight was never booked the itinerary that was sent to us is not confirmed! We looked like stupid showing the print outs to the staff. It's very frustrating and humiliating. They are trying to look for another flights but because it's the long weekend all flights are booked up. we had decided to cancel our flight because it's the only choice left for us. We are supposed to attend our class reunion being planned for more than 2 years. Also, we wasted our vacation time, very exhausted as well. I never thought this kind of inconvenience can happened to anyone. It's very traumatic experience.


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