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United Airlines Complaint - Nightmare at United Airlines Honolulu
United Airlines Complaint

United Airlines Complaint

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Nightmare at United Airlines Honolulu


My name is Lillian Dodds, my travel companion is Lenore Pride.On 08/21/2017, we arrived at 3:30pm to catch our flight at 10:33pm. Our confirmation #s were: BGC4M9 (Lenore) & AM9FYZ (Mine). We checked our luggage with the skycap curbside and requested 2 wheel chairs for transportation due to both of our physical disabilities. Our transporter took us to gate 8 for our return flight to L.A.X. We were left there after the first flight and much to our dismay, the transporters were absent. Indignant, neglected, and stressed, Mrs. Pride trudged to the ticket taker and asked about the status of our flight, she was told to wait--throughout the duration of the moment no transporters were present or checked on us--and gate 8 began to empty. At 11:00pm, my travel companion got up once again to go to another gate and ask about our flight because we were confused on why we didn't leave at the expected departure time. The employee informed her that the flight had already left and there were no more flights bound for L.A.X. that night much to our discontent. The supervisor tried to compensate us by sending us to a hotel for the night and getting us on a L.A.X. bound flight at 8:45. While leaving the hotel to make our scheduled flight, the bellboy was extremely discourteous and unprofessional as he let an automatic door close on my friend's foot and we immediately notified the manager on duty. My friend is a radio talk-show host and I would hate for this completely embarrassing and utter disappointment get on the airways. We were left without medication and clothing--they were aboard the flight we missed! By Lenore Pride being a diabetic she was without food until 6:30 am the next day August 22nd 2017, we rode on the plane in dirty clothes and no underwear. We surely hope this travesty of public service can be rectified.

We can be reached at:
Miss Pride: (323)-632-8969
Miss Dodds: (323)-206-8661 poochielillian@gmail.com


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