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United Airlines Complaint - Refund on interenet service. Terrible service in First Class
United Airlines Complaint

United Airlines Complaint

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Refund on interenet service. Terrible service in First Class


I have tried to get a refund several different times by calling. I paid $14.99 for internet in First Class after I could not connect and watch movies. The internet never connected no matter how I tired. I want a refund for the $14.99 as I never was able to use it.

First Class Service was the worst. The steward was sitting quite a bit of the time on her cell phone playing games. The service was awful. The food was awful. The seat belts weren't checked before we landed.I think you were short of staff that day as 1 person could not handle the entire First Class.
I did not feel the extra money was worth it.
I expected much more.
I traveled HI Airlines and the service was wonderful in full class. The attendants were on top of everything. Always asking if you needed anything. I will never travel United again and I will be sure to tell everyone of my experience.


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