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United Airlines Complaint - Reservations line swearing at us through phone - flights
United Airlines Complaint

United Airlines Complaint

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Reservations line swearing at us through phone - flights


My companion and I are trying to make a flight back to Saskatoon from Palm springs. We have a few connecting flights. Here is our schedule Palm sprinngs to Denver, denver to Edmonton, edmonton to home (Saskatoon). Here is the problem.... Flight to Denver went great and then no one told us that the flight to Edmonton was cancelled. Zero contact was made and it took 40minutes to try to get flights even close to getting home. For anyone who knows Canada geography, it's quicker to drive from Calgary then to have a seven hour lay over for an hour flight.

Here is what stands right now, we have tried to get compensation from which you need from customer service, the only number we were given is reservations. I was told I would be transfers from reservations to customer service, once the phone was picked up a lady imediately started to swear and tell us there is no costumer service. As it stands right now west jet has flights heading into Saskatoon but no effort is being made to help us.

We have strict jobs where we had planned for interruption but taking over 12 hours to get us home when this could have been rectified directly from Palm Springs is a little more than ridiculous. When an airline starts swearing at you when all you are asking for is help is really disheartening. United airlines you have shown your true colors and are losing a lot of business :(


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