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United Airlines Complaint - Standby flight 3822
United Airlines Complaint

United Airlines Complaint

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Standby flight 3822


Why does United offer $500.00, lodging and meals for customers on overbooked flights and not standby flights? We were booked on flight #1592 February 21 from LAX to ORD depart 10:55 pm, then booked on flight 3822 from ORD - BUF which was cancelled due to maintenance. We were on standby for flight #5994 from ORD - BUF departs 1:11 pm which was overbooked (changed to 2:15 pm). They offered overbooked customers $500.00, lodging and meals but would not allow standby customers. We are all customers without transportation for whatever the reason. Thankfully flight #3799 depart February 22 at 5:05 am allowing us to get back to Buffalo at 7:33 am where we got our car and returned to Cambridge, Ontario. We were charged an extra day for our car and didn't make our theater production at Center in the square. Conf # HTHM05
We were first priority standby for flight 5994 and 6th priority for flight 3799 - Why?
Why do you give priority to customers with frequent flier cards? We paid for our ticket same as everyone else.
Kindly look into this matter. It doesn't seem fair. Bev and Joyce Lueck


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