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United Airlines Complaint - Travel disruption and refund - United Airlines Refund
United Airlines Complaint

United Airlines Complaint

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Travel disruption and refund - United Airlines Refund


Hi, My name is Alberto Lozano. First of all, I would like to mention that I have an open Case ID : 15656300 Airport Experience KMM45919472V73129L0KM since July 20th with NO response at all from United. I have made several phone calls to customer service in order to follow up my refund request with no luck. My e-mails, voice mails and all information I have uploaded online into your portal www.united.com// feedback have been IGNORED.
As you know it is imposible to get a single person to assist by phone as you donot have that option. This is the last time I Will present this request before I proceed legally.

This is the issue : On July 17th 2017, Flight UA991 from Orlando FL to Houston Tx. was cancelled. My confirmation is K2TTC2. Original Tickets : 01679749636762, 01679749669883, 01679749670130 and 01679749670281 : United Airlines front desk person told me that due to some flights cancelled that day, all flights going to Houston Tx. were already full for the next couple of days and our ONLY option was to drive to Tampa FL and get a flight to Houston from there. She made new tickets for us for the next morning Aug.18th.2017.

My question was : Who is paying for all the expenses ?, She gave me a form called “Overnight accommodation Authorization – US Airports” with the serial number 20982. and told me to Present all the receipts for CAR RENTAL, HOTEL and FOOD, using this from in order to get rembursed. She was very rude and said that was all she could do. Then, we had to go and claim our Baggages downstairs at Orlando as they were already documented with NO CHARGE because we bought the airplane tickets early February ( attached receipt ), they were bought before United started charging for any baggage. I have tried to get refunded using : www.united.com/refunds/e-ticket with no luck. I have visited United Offices and they do not care as they are no customer service, so, nobody at United can help me to get reimbursed. This is totally unacceptable. I spent : 1) $ 271.93 USD to rent the car 2) 84 USD for the Hotel 3) 78.06 USD Food 4) 100 USD to Ducument the Baggages at Tampa = TOTAL of $ 533.99 USD. I am requesting to get the complete refund of $ 533.99 USD I did spent due to the Flight Re-Schedule done by United. Call me if any question (51)(81) 18.04.96.19


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