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United Airlines Complaint - United Airline customer service: "This is not your home." - BAGGAGE SERVICE IN MSP
United Airlines Complaint

United Airlines Complaint

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United Airline customer service: "This is not your home." - BAGGAGE SERVICE IN MSP


So I'm visiting family overseas checking luggage on an 18 hours flight at United Airlines . My luggage was under 50lbs so I took the time to put extra tapes. At the weight in, it came out to be 50.4 lbs to which I said that seems wrong because I weighted before. The unfriendly and rude representative cut in and said "this is not your home" and made threat of charging $200 for the extra weights and warned me that he'd have to open my package if I argue with him.

What a joke of customer service. Their weight scale is definitely off. Time to warn all my friends to stay away.


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