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United Airlines Complaint - United Airline undelivered compensation
United Airlines Complaint

United Airlines Complaint

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United Airline undelivered compensation


To whom it may concerns:

Our family of 4 had arranged this flight on May 23, 2014 so we can make it to a family wedding on May 24, 2014. Arriving at the airport a little less than 2 hrs to check in for 3:03pm flight from Seattle (UA457) to Wichita, KS with the connecting flight in Denver, we were informed that the flight had been delayed until 10pm that day. We were then informed that we will not make the connecting flight and had to rebook a flight the following day. The purpose of the trip is to attend the important family wedding event. By scheduling the next day, we would completely miss the wedding which was taken place at 11am. We were given options of red eye flights but all had the arrival time after wedding ceremony except one. We had no options at this point but to take this flight even though it was very tight on making the wedding time. We made it to the wedding half an hour late, no shower and no sleep due to the connecting flight.

At the time of rebooking, we were promised by the United representative that all 4 of us will be compensated $100 each for future flights. We were given a directions how to obtained the 4 of $100 certificate online. After returning home, we tried to retrieve the certificates as directed, but none was found. The representative did not follow through with what he had promised. We had paid more than fair amount to travel timely and I think United Airline should have train their employees to place the importance of customer service. We are requesting that United Airline to compensate us for the inconveniences and the stress that they had caused with the cancelled flight. We would have been happy to receive the certificates for we understand that not all circumstances can be controlled but to promise compensations and not follow thru would just add to the negative view of the company. Please consider our situation and compensate us fairly, especially because we are your regular clients.

Unhappy customer,
Linh Vu (Chen Family)
premierdentalvu@myfrontiermail.com


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