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United Airlines Complaint - United Airlines - United irlines
United Airlines Complaint

United Airlines Complaint

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United Airlines - United irlines


Reference: Ticket No. 0162431035211
I purchased the ticket for my mother who fell sick at the time of travel. I spoke with a United Airlines representative who commented that UA has an illness policy and if I cancel with a doctor's note, my fare will be refunded in full less $50 processing fee, or use the ticket in the future and pay $200 to change. I cancelled the trip, filed a refund in their form, included the doctor's note. The request was denied because the illness to qualify must preclude travel in the future. This was not mentioned by the representative. My requests to escalate this matter to upper management were ignored. I will never use United Airlines again, and plan to file a complaint with my state's Consumer Protection agency.


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