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United Airlines Complaint - United Airlines - Poor Customer Service - Flight from ITO to LAX on February 20, 2015
United Airlines Complaint

United Airlines Complaint

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United Airlines - Poor Customer Service - Flight from ITO to LAX on February 20, 2015


I was on the 10 pm flight from Hilo to LAX and just prior to boarding, we were told that the plane did not have the navigation software to guide the plane to LAX (where it just came from). They had to fly a technician in from Honolulu to install it and we finally took off over three hours later at 1:15 am. We didn't receive much of an apology and I received updates faster on the text service than from the local announcements, which just sounded confused. Coming back to Hilo, there was no video for almost the entire flight due to "normal flight movement" or something to that effect. It seems like you just don't care.


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