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United Airlines Complaint - Unwarranted baggage fee charge
United Airlines Complaint

United Airlines Complaint

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Unwarranted baggage fee charge


I am a member of the United frequent flyer program and a holder of an United Explorer Plus credit card. On May 28, 2014 I purchased round trip tickets for myself and my son from Houston to Grand Cayman with travel dates of leaving IAH on 6-22-14 and returning to IAH on 6-26-24. My name is listed as the card holder on the reservations. I checked in one (1) bag and was told that I would have to pay a $25.00 baggage fee. However, the United ad, as well as the telephone recording I listened to when calling the Customer Care line, both state the first bag to be free. I intend to dispute this charge on my card statement. However, I would prefer this matter to be corrected prior to receiving my statement.
Jerry Nicholas


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