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United Airlines Complaint - chareged me $350 dollar on my 50lb luggage and they denied to give me back my $150 dollar
United Airlines Complaint

United Airlines Complaint

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chareged me $350 dollar on my 50lb luggage and they denied to give me back my $150 dollar


My compliant is for united airlines agent located in Chicago O%u2019Hare airport my brother flight was on Jun 29 2014 he has three luggage and they have policy if you are flinging international two luggage are free the third one is $200

But just because the employee over in Chicago O%u2019Hare airport don%u2019t do their jobs correctly and they don%u2019t really know their job I have to pay 350 dollars when I supposed to pay only 200 dollar
I complain the airlines the same day. I submit refund I received email the same day with ticket number and trucking number but after that I never heard from the airlines I kept calling they were no help they don%u2019t have direct number to the refund
Finally on July 14, 2014 I contact them and told them you didn%u2019t send me the refund yet and they said it is denied because you don%u2019t have the proof, so I lost my $150 dollar
I fly most of the time with South west airlines and they are the best I recommend southwest airlines, never have problem with them, they are very professional, very friendly, and more importantly they know there job.
So I suggest to anyone who is traveling with the united airlines make sure you check the weight of your luggage before you pay and also before you travel have all the necessary information printed out so you will not get rip off like me. My luggage was 50lb, but the person who was in charge at that time by the name Shatiana who is very rude, unprofessional, very loud, who said for South Africa you pay for 50lb $350 dollars, I lost my $150 dollar


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