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United Airlines Complaint - damaged baggage
United Airlines Complaint

United Airlines Complaint

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damaged baggage


On 05/31/2014 while traveling from NY to Seattle my baggage was damaged. I am a wounded service member who travels with a service dog. part of his required equipment is a travel kennel, which is made to be checked as baggage. when I arrived in Seattle I noticed several cuts on the outer bag, then I noticed at the frame was badly bent. I went to the service desk to report this but was told there was nothing they could do and to report it online when I got home. which I did to only meet more run around and was told that I need to drive back to the airport to report (2hr drive) even though I had names and times. now I am getting the run around again and sit need to replace my service dog kennel before my next trip


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