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United Airlines Complaint - united passengers
United Airlines Complaint

United Airlines Complaint

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united passengers


booked 4 seats on United for August 10th. Did NOT know we were booking Basic Economy. Called the airline to pay for economy seats and to sit with my family. If I am paying to sit with my family I would like to do that. Also requested that we do not get a window seat. So far, I have seats that really are not acceptable. We fly from BWI to Denver and those seats are in row 35..BC and DE that is fine. Then they change to row 32 AB and 35 AB. not so good. we are 3 rows away and they gave us 2 window seats. From Palm Springs to San Fran. they gave us row 32 BC and DE. Fine. But from San Fran to BWI we are in row 36 ABC and E. once again not together. I do not mind paying the extra money but it was supposed to let me sit with my family. We never would have purchased Basic economy seats and when we realized it we called United to pay for the other economy seats. This is the first time this has happened and we are so disappointed. If we cannot sit together why did we pay $200? I know nothing will change but I felt like I should lit you know how upsetting this is. Thank you.


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