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United Airlines; Request refund - United airline tickets


On 062217, my daughter, who lives in another state ( i live in CA) helped me reserved an UAL reservation ( N9CJS2) for a family emergency in Ohio ( sister stroke and subsequent death the next day). My daughter told me that she took care of a standby upgrade on my trip back on 062517 and she instructed me that when i check in on return flight, i should ask for a first class upgrade . Due to ignorance about the process, i checked in online 18 hours before the flight ( should have waited to check in at airport desk) and ask for an upgrade assuming that if there is a seat, that means the standby is approved. To complete the check in process, i had to enter my VISA number, not knowing that my daughter had already had her $75. plus 25K miles deducted. I would like to request for UAL to grant me a special consideration to credit my VISA $400. instead of crediting my daughter's credit card of $75. and 20K miles. Both my daughter and I have never experienced transacting an upgrade this way. Grateful for your special consideration. May we be encouraged to share this good experience with others and fly UAL again in the future, gloria ( gbduane@gmail.com)


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