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United Airlines Review - Brent Jones saved my vacation!! - United Airlines, 6:30 a.m. flight to Cabo San Lucas, July 16, 2014.
United Airlines Review

United Airlines Review

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Brent Jones saved my vacation!! - United Airlines, 6:30 a.m. flight to Cabo San Lucas, July 16, 2014.


On July 16th of this year, I arrived at O'hare International Airport and I missed my flight.
I missed it due to poor service from the taxi service. I drove to the airport and by the time I arrived at the gate I had missed flight.
After being told there were no more flights, I closed my eyes and decided to just sit and pray. I was leaving Chicago and traveling to Cabo San Lucas to begin my vacation, as planned, no matter what had transpired. I searched the counters for someone who would assist me and there he was, Brent Jones. He asked if I needed help and he listened to my sob story. He promised to try to help and he found several flights. The previous person did not know how to search for the flights but he did and his persistence, training and customer centric attitude allowed me to go on vacation.

He saved my vacation and greatly improved my day!


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