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United Airlines Review - Positive Feedback
United Airlines Review

United Airlines Review

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Positive Feedback


I would like to provide feedback regarding a United Airlines  Customer service agent working at Washington Dulles airport. The representative%u2019s name was Edna Delgad. She was extremely helpful and professional. She went above and beyond her job requirements to assist me. I had multiple flights from Thailand to Tokyo to Washington and was suppose to catch a connecting flight from Washington to Toronto. However, I missed my flight. There was no availability until the following day. However, she tried to book me on an Air Canada flight. Unfortunately, it was from Regan airport and I was not going to make it. I came back to her for further assistance. She put me on the standby flight for the same evening. I was very distraught as I had been traveling for over 24hrs and panicking that I may not make it on the standby flight. She was very reassuring to me. She exhausted every option, seeing if I can get another flight. When none were available she continued to reassure me and give me peace of mind by telling me the possibilities of me getting on the same evening flight with other passengers who were coming in late from other flights or who had not paid for their tickets. She kept on top of checking and at the first opportunity that a seat opened up, she booked me in. She was an Angel. I want her recognized for her hard work and professionalism and having gone above and beyond her job to make me happy. I previously had a negative view of United Airlines, but Edna made me change my view. It%u2019s employees like Edna that make your company look great and restores customers faith in UA. Please thank her again on my behalf, recognize her applaud her for her hardwork. 


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