United Airlines Review

United Airlines Review

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reserved wheel chair for my flight


I needed a wheel chair for my recent flight, so I reserved it and received assigned seat and confirmation that it would be there. Arrived at the airport to find no chair, my husband got me in to the airport to get one. Twice he went to the ticketing counter to request the chair and no one came so I went to the ticket counter and requested a chair, twice. Finally afraid I was going to miss my flight I checked my luggage with Mrs. RUDE and again requested a chair. I made my way to the gate with no assistance. I went to pre-board and told the agent that I was supposed to have a chair. His response, "we're really busy, I'm not in the wheel chair business"


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