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United Airlines Support Ticket - Houston - Seat Change

United Airlines Support Ticket - Houston

Seat Change - Airline seating service

Created By: Almw's Picture Almw Last Reply: Almw's Picture Almw
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: Airline seating service

on my recent trip to DCA on united flight 478 my seat assignmnet was changed without ewxplanation. On August 1 I board flight # 5166 in New Orleans en route to Houston. I arrived at next gate of departure for DCA jut as they finished boarding my group 2. I proceed to boarding and when agent scanned my ticket it dinged. She said you seat has been changed. Now they were in process of boarding, and to avoid delay I proceeded to board. When I arrived at DCA I was told to go online in reference to the complaint. Now had I been asked about switching and changed to another aisle seat like I had purchased it may not have been so bad, but I was on the same row, given a middle seat and for some reason my seat was given to a gentlemen. Also that middle seat was very uncomfortable especially for a 2.5 hour flight. When i printed my ticket just hours before departing my seat assignemnet was the same as purchased. I am not very happy with the change that was done to what I had purchased without my approval and no explanation. Had I not check in or my first flight was canncelled i can see the seat being re-assigned, but I had checked in and was on another united flight enroute to next airport. can some some please explain why the change and cost difference for the inconvenience.
Ticet confirmation # is JE3CJW.
Thanks For your response
Alice Wallace


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